Returns & Refunds
Our commitment to your satisfaction, with clear and fair return guidelines.
Return requests
For a voluntary change-of-mind return, contact us within 7 days of delivery. Return eligibility, the return address and any customer-paid shipping must be clearly provided before payment. Applicable mandatory rights take precedence over this voluntary window.
International return shipping
For a change-of-mind return, the customer pays the international shipping cost to our return address in China. The free shipping campaign for Japan does not cover return shipping. Defective items, incorrect items and items that do not match their description are handled separately under the applicable law and the confirmed remedy.
Return address in China
Condition and exclusions
Voluntary returns generally require an unused item with its original packaging and included parts. Any agreed exclusions for personalised items or production-stage pre-orders must be disclosed before payment. An exclusion does not remove rights concerning defects, misdescription or failure to fulfil the order.
Defects and shipping damage
Contact us as soon as you discover a defect or damage and provide the order reference and helpful photos. Reporting within 48 hours can help investigate shipping damage, but it is not a deadline that extinguishes statutory rights. Remedies and any return costs are determined under applicable law and the confirmed terms.
Refunds and import charges
After eligibility is confirmed and any required return is received, refunds are normally initiated within 5–7 business days to the original payment method. Bank processing may take additional time. Treatment of original shipping and return costs follows the disclosed terms and applicable law. Customs and carrier charges may require a separate refund request to the relevant authority or carrier.
How to contact us
Email zuo.arthur@gmail.com before sending a return so we can provide the correct address and instructions. This contact process does not limit mandatory consumer rights.
Contact：zuo.arthur@gmail.com